Welcome to Content Central Version 7!

With the latest version of Content Central, we’ve taken our industry leading document management software to an entirely new level.  With exciting new features, simplified layout, and improved performance, version 7 was designed with the end-user in mind.  We know you’re going to love it, but if you need help or have questions, the Ademero team is always available for assistance.

Feel free to contact us via live chat, email, or phone using the links above.  Our support team is standing by and eager to help you love Content Central even more!

We’ll update this page regularly with documentation, videos, FAQs, and more to keep our valued customers informed of the latest Content Central news and features.  So be sure to check back regularly!

Ready to Get Started?

To help you get started using all of the great features of Content Central version 7, we’ve created a series of quick overview videos.  In this video series we cover each of the main features of version 7.  These “Mike Minute” videos are informative, short, easy to follow, and will help you become an expert user of Content Central in no time!

Dashboards

It all starts here!  Mike discusses how to get started with Content Central 7 by setting up a completely customizable dashboard.

Favoriting

If you have documents that you access or use frequently, Content Central’s “Favoriting” feature will quickly become your new best friend!

Searching

Say goodbye to wasted hours spent searching for lost documents.  Content Central’s powerful “Search” feature utilizes OCR (Optical Character Recognition) technology to make uploaded and scanned documents fully searchable.

Packets

With “Packets”, you can digitally staple or group related documents together.  Content Central is one of the few document management software solutions that offers this incredibly useful feature!

Workflow

Mike discusses and shows examples of Content Central’s powerful workflow management capabilities.  With a proper digital workflow system in place, your office will reach exciting new levels of productivity and efficiency!

Deadlines and Reminders

Mike discusses how Deadlines and Reminders work hand-in-hand with Workflow to help automate and optimize your workplace.  Never miss an important notification or deadline again!

Frequently Asked Questions

Capturing Documents and Other Content

My barcoded documents are being routed to the Unprocessed area.

  • Change your scanner’s settings to 300 dpi, 1-bit or black-and-white color, and TIFF output type.
  • The scanner may be introducing foreign lines to the final image. The scanner may need maintenance or cleaning.

How do I configure a new Capture Job for folder scanning or e-mail capture?

Review this document on Content Central Capture Jobs.

I cannot drag-and-drop content into Content Central.

This may be caused by a proxy server or firewall/networking issue.

I’m using OCR-based zonal recognition, and the majority of the data extracted is either wrong or empty.

  • Check your scanner’s settings for DPI. 100 or 200 dpi may be too low. 300 dpi is usually ideal.
  • Some of the scanned pages may have been skewed heavily due to misfeeds or other feeder issues.

 

Catalogs & Document Types

How do I add a new document type or folder?

  1. First verify or add the fields you will want in the Global Fields area of the Administration page.
  2. Click the Create New button next to the Document Type drop-down list in the Catalogs & Document Types area of the Administration page.
  3. Choose the appropriate Catalog, and provide a name and description for the new document type. Note: You may want to copy settings from an existing document type.
  4. Add fields to the new document type by clicking the Fields icon in the Catalogs & Document Types area. Select Use Global Field if you will pull your fields from the existing Global Fields area.
  5. Configure Default Search Fields, which determines the fields available when performing a search. In this area, click Add Capture/Edit Fields to incorporate all the fields you have added.
  6. Configure Default Results Fields, which determines the fields displayed as columns when viewing lists of documents.
  7. Configure File & Folder Building rules. These rules determine where new content will be stored in the Catalog Browser, and how they will be named.
  8. Define Permissions quickly by returning to the main Administration page and accessing the padlock icon within the appropriate Users or Groups.

 

Document Retrieval

Why is my document downloading from the browser?

Files or documents are downloading from the Content Central webpage if there is a no File Viewer Plugin installed and enabled in the browser.

Document will show in the Document Preview Area if there is a File Viewer Plugin installed and enabled in the browser. The File Viewer Plugin is specific to the document’s file format. (Example: PDF file/documents needs a PDF Viewer Plugin.)

If there is no File Viewer Plugin enabled in the browser, files and documents may be downloaded from Content Central Webpage based on the download settings of the browser.

Why can’t I see a preview of my PDF document in the browser?

PDF Viewer plugin/extension/add-on may not be installed and enabled in the browser.

PDF document can be previewed in the browser if a PDF Viewer plugin/extension/add-on is enabled in the browser. If you are not seeing a preview of a PDF document in the browser, enable PDF Viewer plugin/extension/add-on in the browser you are using.

To enable Adobe PDF Viewer in the browser, review the information here – https://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

If the issue persists, contact support@ademero.com.

Why can’t I see a preview of my non-PDF document in the browser?

Non-PDF document will not preview in the browser, if there is no File Viewer Plugin installed and enabled in the browser, that is specific to the file format of the documents. If there is no File Viewer Plugin enabled in the browser, files and documents may be downloaded from Content Central Webpage based on the download settings of the browser.

How do I print documents from Content Central?

Option 1) Download the document. Open and print the document using its native/default application.

Option 2) Content Central, as a document management system for paperless solution, uses the features and functionality of the plugin that is enabled in the browser to be able to print the document from the Content Central Webpage. Install and enable a File Viewer Plugin with Print feature in the browser to be able to print a document from Content Central webpage.

Why can’t I print the document from Content Central?

Content Central, as a document management system for paperless solution, uses the features and functionality of the plugin that is enabled in the browser to be able to print documents from the Content Central Webpage. Install and enable a File Viewer Plugin with Print feature in the browser to be able to print a document from Content Central webpage.

You may also choose to download the document. Once the document is downloaded, open and print the document using its native/default application.

 

Email/Messages/Notifications

I’m having trouble e-mailing content within Content Central.

  • The master account’s password may have changed. Review the e-mail settings within the System Settings area of the Administration page.
  • Other settings may have been changed for the e-mail server, such as SSL or port.
  • The Content Central server may have lost physical access to the e-mail/SMTP server.
  • New firewall rules may prevent Content Central from accessing the e-mail/SMTP server.
  • Junk-mail filters may be capturing outgoing e-mails from the Content Central server.
  • Review this document on e-mailing using Content Central.

I receive too many messages/notifications about various system events.

  • You can limit the amount of notifications you receive by accessing the Preferences area of your Options page.
  • Approval-processing notifications can be configured for each process by accessing the Approval Processes area in the appropriate document type(s).
  • The content of several messages may be related to the number of logged-in users exceeding your license. This is not an error; it is only a warning. When these messages are generated, the user logged in for the longest amount of time has been logged out so a new user can access the system.

 

Installation Package

What does it mean when I receive the message, 7zip internal error, 106, during the installation?

This occurs when you run the Content Central installation program from a folder on your computer that has a very long path. To prevent this error, save ContentCentral_Setup.exe to a folder near the root of your drive (e.g. C:\CCSetup\ContentCentral_Setup.exe) before running it.

What does it mean when I receive the message, MSI Launch Condition Failed, during the installation?

The most common reason for this message is when the machine you are attempting to install Content Central on does not have IIS (Internet Information Services) installed. Install IIS by accessing the ‘Add/Remove Windows Components’ console from within the ‘Add/Remove Programs’ dialog in the control panel. Select ‘Internet Information Services’ (XP) or ‘Application Server, Internet Information Services’ (Server 2003) followed by the ‘Next’ button to add IIS.

 

Logging into Content Central/Evaluation

I can’t login to Content Central.

  • If you have a Domain drop-down list on the login page, ensure you are selecting the appropriate domain.
  • If logging in using domain credentials, your domain account may be locked.
  • The Active-Directory account defined in the Configuration manager may have expired recently, or the account may be disabled or locked. Check with your administrator.

What is the default username and password for the Administration account?

Username: Admin
Password: AdminPassword

What is the username and password for the Demonstration/Evaluation account?

Username: demo
Password: demo

How can I demo Content Central without spending any time configuring?

  • The installation of Content Central automatically includes demo material for evaluation purposes.
  • This feature adds sample documents, demo catalogs, and a demo user making it easy to quickly explore Content Central at your location.

What’s new with Content Central version 7?

For more info including video overviews, please click here.

 

Other/Miscellaneous

My documents attempt to load outside of the browser.

The documents are probably not in the PDF format.

Where can I find the User Guide or Admin Guide for Content Central?

You can view all documentation here.

Where do I see Content Central version?

Content Central Version can be found at the Login Page, Options Page and Admin Page.

At the Login Page, the Content Central Version is located at the bottom right portion, near the Username and Password Textboxes.

To go to the Admin or Options Page after logging in to Content Central, click ‘Admin’ or ‘Options’ button found at the top right portion of the webpage. The Content Central Version is located at the top right portion of the Admin or Options Page.

Where can I find the Feature Matrix for Content Central?

You can view the Content Central Enterprise Edition Feature Matrix here.

What are the benefits of upgrading to the newest version of Content Central?

With Content Central’s release of version 7, there have been many changes and innovative features to improve the user experience.

• Content Central version 7 no longer requires java.
• Content Central has been given a new look that is geared towards a more user friendly and intuitive experience.
• With new features, it’s easier to navigate and locate documents.
• Customizable dashboard widgets allow for shortcut access to folders, work areas and “favorites” or important documents.

There’s more to discover about the new Content Central! Click here to see even more.

 

System Requirements

What are the minimum system requirements for Workstations?

Software:
Microsoft® Windows® Vista; or
Mac® OS X
Microsoft Internet Explorer 11; or
Mozilla Firefox® 15; or
Google Chrome® 20

Hardware:
2GHz processor
2GB RAM

What are the recommended system requirements for Workstations?

Software:
Microsoft® Windows® 7 or higher; or
Mac® OS X
Microsoft Internet Explorer 11; or
Mozilla Firefox® 30; or
Google Chrome® 35

Hardware:
2.5GHz dual-core processor
4GB RAM

What are the minimum system requirements for the Server?

Software:
Microsoft® Windows® Server 2008 R2 SP1
Microsoft Internet Information Services (IIS) 7.0 or higher
Microsoft .NET Framework 4.6.1

Hardware:
2GHz quad-core processor
4GB RAM
100GB redundant (backed-up) storage space

What are the recommended system requirements for the Server?

Software:
Microsoft® Windows® Server 2012
Microsoft Internet Information Services (IIS) 8.0 or higher
Microsoft .NET Framework 4.7.2

Hardware:
Quad-Core Intel® Xeon® Processors
8GB RAM
250GB redundant storage space